Frequently Asked Questions
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FreedomVOICE Systems opened its doors in January of 1996 with a very specific mission - To provide innovative, practical, and top-quality communication services that save time and greatly improve the way people do their work from home, on the road, or from a small office. In addition, we support the work at home entrepreneur with a direct and easy way to earn extra income for their companies. We believe our first responsibility is to the work at home entrepreneurs who use our products.
Details of our standard and optional features can be read by clicking on the Features tab on the left. If you still have questions, please feel free to call us at 1-888-230-9802
We do not provide local telephone access. We only provide toll-free access to your call center and virtual office system. You set-up your call center to live-transfer a caller to you.
Within the Continental United States, one-way calls into or from the system (messages delivered or calls to check messages) are always billed at a low rate of 6.9 cents per minute. Calls that are between multiple parties (call transfer, cardless calling card, call return) are billed at 11.3 cents per minute. Billing only begins once a call is connected and is billed in 6 second intervals.
Setup costs for basic plans are first and last month (including options) plus a deposit. The deposit is $25 if paying by credit card or $100 if paying by check.
Your service will normally be live in 1 to 2 business days. Applying earlier increases your chances of being setup that same day. Incomplete applications or incorrect information can delay the application process. For quicker service, use our secure server to apply online.
No! Service is month to month and you can stop at any time with a 30 day notice.
The only calls and dialing we service are within North America. Standard rates apply within the continental United States, with higher rates applying elsewhere in North America.
Outgoing messages can be as long as you want them to be. There is no maximum time restriction.
Incoming messages (not live callers) are limited to 2 minutes. This is done to prevent an accidental (or intended) misuse of your personal 800 number billing time. A live phone conversation has no time limit.
Yes! We call these vanity numbers. There is a one time fee of $30 to set this up. Just ask your representative. 866 & 877 vanity numbers are easier to find, followed by 888 numbers, followed last by 800 numbers. Note: shorter letter combinations will increase the possibility of finding a requested number. The more letters in your request, the harder it will be to find an available number. E.g. (xxx) GETNAME is less likely to be available than (xxx) xxx-NAME or (xxx) NAME-xxx. NOTE: Please allow an extra few days to get these numbers assigned.
The system can store an unlimited number of messages. Messages can be saved for 30 days.
Inbound and Outbound calls involve only one party (e.g. a person, pager, fax machine) calling into the system or getting information from the system. Inbound calls are to your 800 number including receiving faxes or a caller listening to information. Outbound calls are from your service including delivering messages to you, or forwarding faxes. Connected calls are calls involving two parties (usually 2 people having a conversation) and can occur from live caller forwarding, cardless calling card use, or call return.
The toll free area codes that are available at this time are: 800, 866, 877, and 888!
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NO, unfortunately we do not provide any form of a live operator service.
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Yes you can! Simply go to Our Distributor Link!
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Revised: 11/15/05.
